Moreover, Nextiva provides a directory where you can make calls by dialing contacts’ names, add customizable hold music, and ask for professionally recorded messages. Obviously, all the essentials are there, and you can transfer, hold, mute, and forward calls seamlessly. No provider is able to become one of the best virtual phone systems in the industry without strong call handling capabilities.
The IVR can be easily set up in Nextiva’s voice portal, where you can find all the management settings you’ll need. While call queue is provided as an add-on, Nextiva offers access to its multi-levered auto-attendant for every plan.
Although it’s paid separately, this is an excellent feature to have as it’s able to compete with the most popular CRM software out there, such as Salesforce or Zendesk. That’s why Nextiva offers you the option to add its built-in CRM platform to the package. However, it’s even better when you can manage your customers without having to change platforms. Of course, handling calls is what you need from a virtual phone system. It allows users to communicate via chat or online meetings and offers a platform for task management.
On top of that, Nextiva also offers a collaboration and video package that you can get for free called Cospace. This is excellent for internal communication, as your employees will have the freedom to make all types of calls. Unlike its competitors, Nextiva allows you to have conference calls with an unlimited number of participants and comes with peer-to-peer video calling. It provides unlimited virtual faxing (standard or HIPAA-compliant), unlimited business SMS, and various tools that will push your company’s communication to the next level. Nextiva provides a thorough service that comes with everything you need from a VoIP, and then some.
Prices start at $19.95 per month for each user, and you can test both the middle and upper-tier plans through the company’s 30-day free trial. On top of a live chat, you can also take advantage of the built-in CRM platform, surveys, analytics, and a collaboration tool called Cospace. Not only that, Nextiva goes a step further by integrating other essential tools to help your business thrive. The result is a comprehensive service with 99.99% uptime that is available on either desktop, mobile, or traditional desk phones. Because of this, Nextiva has constantly developed its product over the years to ensure the best possible quality. One of the most popular virtual phone systems on the market, Nextiva launched over a decade ago and has always stayed on top of the latest trends.